Refund Policy

Last updated: September 10, 2026

This covers ezybills' own Pro subscription. It does not cover payments your clients make to you through a payment link on an invoice you send — those are between you and your client, and any refund for that money is something you arrange directly with them through your payment provider.

Pro subscription

Pro is billed on a recurring basis through Paystack. You can cancel at any time from your account — cancellation takes effect at the end of your current billing period, and you keep Pro access until then. We don't offer partial refunds for the unused portion of a billing period.

When we will refund you

You were charged in error (e.g. a duplicate charge, or billed after you'd already cancelled).
Where a refund is required by law in your jurisdiction.

If either applies, email hello@ezybills.app with your account email and the transaction reference, and we'll look into it.

Lifetime plan

The one-time lifetime purchase is treated the same way as above — refunded only for billing errors or where required by law, not for change of mind after the purchase has gone through.

How refunds are processed

Approved refunds are issued back to the original payment method through Paystack. Processing time depends on your bank or card issuer once it leaves our side.

See our Terms of Service for the full billing terms, and Privacy Policy for how we handle your data.

Contact

Questions? Email hello@ezybills.app.